Recently Sony decided to go for a change and get rid of their glycerin episodes. I am really thankful to them for doing so. Except for silly actors to get benefit out of it for years and years, nobody else were really enjoying. Everyone were so very bored of seeing same stupid dramas which takes riches to rags, or put them in jail or make them dearth poor. And all those ridiculous saazish by their own family member for money. Aah!! I had enough of them and had stopped watching all of those stupid serials at prime time. But then recently when they started with Specials at 10, that really caught my eye and I found myself glued to TV again. But then there are rumors that specials at 10 might be ending soon. Well if that is the case then it would be a shame because after almost a decade, something really came on TV that was worth watching. Maybe if the rumors are true then they need to reconsider and let those specials continue or even better, move them to prime slot!
Anyway there are plenty of promos going on showing many new and interesting dramas that are lined up from 
May 25th. Change is always good as it rejuvenate many things and in case of TV Channel, it should rejuvenate their TRP’s. But is change in TV programs enough? I don’t think so!! Sony MUST work on its customer services as it has the most lousiest customer service. Common people are the ones that are shedding money out of their pockets to subscribe to the channel and when they write, if a channel ignores their mails then that is pure bad business. No amount of change in programs will get you the satisfactory results as the results that come out of good customer service. Period!! This is one area that Sony “must” learn from ZEE TV. Zee whatever and however they work, but they are brilliant in their customer service. No wonder people watch that channel because they can feel the connection with them.
Now you must be wondering why all of a sudden I am talking about Zee. Well the thing is that, almost a year ago, I wrote innumerous mails and all 
of them got royally ignored by Sony! It wasn’t even that I was asking for any favors. They were simple fan mails. I, then wanted to see if the other channels work in similar fashion and so I wrote two mails with two different ID’s and names to ZEE TV – one ID praising the daylights out of them and another one that cursed them to the core. Well the result, I got replied back on both the ID’s – one thanking me for the praises and second assuring the future episodes will be worth watching and thanking me for the input. Now that’s what I call good service!! I applaud their actions. Only a true and good business man realizes the importance of customers and treat them all equally. And the rest ? they just keep struggling day dreaming!
Anyway, it is awesome that Sony has got some 
really great shows lined up and going in for a change big time, but it is also the right time for them to change their policies as well. They need to spend time with their key viewers responding to them and as well as respecting them. And so with the coming 25th, if they can also change their customer services, then there wont be a stopping for this channel to become number one and stay there!! I do hope we get to see this real change in this life! Amen!
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